Performance Management
You are sitting on a plane, sipping your lukewarm coffee, and you notice something unusual: the plane has been speeding up and slowing down for the whole flight, but the pilot seems oblivious to everything else. The plane is cruising at a low altitude, and actually, it seems to be taking too long to get to our destination – but the pilot is only focusing on speed...
Well, hopefully this is no more than writer’s imagination. However, in real life, some managers seem to behave exactly like this: focusing only on one indicator to the detriment of everything else… More often than not, this single measure is profit, or EPS, or it could be turnover growth or profit margins. Unfortunately, this short-sightedness may easily lead to a dead end...
Is there a good solution?
Management is partly art, partly science, but to a great extent, it is about finding the right solution for your own business out of a wide array of tried and tested techniques. Mission and objectives serve to show the way, and performance indicators tell you where you are on the journey. Finding the right indicators to match your objectives is key to successful performance. Managing company and people performance will ensure competitive advantage in the long run.
Why seek outside help?
Setting objectives and establishing a performance management system may be a complex task and it will involve change in the organisation. Getting a clear picture may be easier from a distance, without bias or emotional involvement – this is exactly what a consultant with the right experience can do for you.
Managing change – explaining the need, changing existing behaviour patterns and establishing new methods or working – will be made smoother if a facilitator in the shape of an outsider is present.
And remember – visit the dentist before the toothache comes – it is cheaper and much less painful!
How can we help?
We have significant experience in Performance Management Systems, identified as:
- Helping the organisation identify objectives
- Identify critical success factors
- Setting up the appropriate KPIs (key performance indicator)
- Ensuring goal congruence in the organisation
- Establishing a monitoring and feedback system.
References and experience
We have several years’ experience in setting up and running performance management systems in various companies and in managing the related organisational change. We will help you in finding your ideal solution using the appropriate mix of the cutting edge management techniques such as:
- Lean Management
- Business Process Reengineering
- Value Engineering
- Balanced Scorecard
Please do not hesitate to contact us to discuss your needs and the path to a solution.